The John Hancock

When you choose John Hancock as your 401(k) provider, you are partnering with a proven and long-standing leader in the retirement plan industry – one with a demonstrated track record of innovation, exceptional service and an unparalleled degree of retirement plan expertise. Servicing over 57,000 plans and helping nearly 2.8 million participants.1

Leadership and experience

One of the largest full-service providers of 401(k) plans across all plan sizes.

Experience in servicing plans across a wide range of industry segments.

  • Construction and manufacturing
    8,200 plans
  • Medical and
    7,200 plans
  • Engineering, accounting and high-tech research
    4,200 plans
  • Wholesale and
    retail trade
    4,900 plans
  • Legal
    2,000 plans

John Hancock is a member of the Manulife Financial group of companies.**

  • Over $780 billion USD in assets under management
  • More than a century of experience
  • Our financial ratings are among the strongest in the industry2
  • Among the largest life insurance companies in the world (based on market capitalization) Operating in 22 countries and territories worldwide
  • A global workforce of 34,000 employees

Customer service excellence

As a client, you will enjoy the personalized and attentive service that comes with having a dedicated team of professionals assigned to your plan. Our people, combined with a suite of flexible and scalable tools, help relieve your administrative burden and keep your plan running smoothly.

Top-rated for participant education materials+

Best-in-class with Plan Sponsors# 88% of respondents were completely satisfied with the ongoing service they've received from their dedicated representatives.

Participants 1st

At John Hancock, we’re guided by a set of core principles that are firmly in line with the original mandate of the 401(k) and we have the courage and conviction to put participants first. We focus on the key drivers of successful outcomes and design our experience around the elements that matter most.

Save Early
To help employees start early, we stress the importance each additional year of saving can make.
Save More
Our personalized, easy-to-use goal setting and monitoring tools immediately show participants the impact of their contributions.
Invest Smart
Whether through one-step diversification, or selecting from a wide range of individual high quality investment options.

Team Approach

Take advantage of a dedicated team of professionals.

Our years of experience have taught us that a team approach provides the best service and solution possible. That’s why we bring together the right specialists to help meet all of your plan-related needs.

We partner with Financial Representatives and Plan Consultants (TPAs) to help create a team of professionals that can help you build a plan that’s tailored to your specific objectives and the needs of your employees.

Next Steps

As an experienced 401(k) partner, John Hancock is with you during every step of the conversion process, providing assistance and guidance. When you transition to John Hancock, a dedicated Plan Implementation Manager will contact you with more information to your plan.

Download the Sample Conversion Timeline to help you understand how to get started, what’s next, who is there to help, and when each step takes place.

1 As of June 30 2017, John Hancock Life Insurance Company (USA) supported 44,769 plans, 1,614,185 participants, and $84,507,995,000 in FUM Assets. John Hancock Life Insurance Company of New York supported 2,442 plans, 73,875 participants, and $4,699,765,000 in FUM Assets. John Hancock Retirement Plan Services, LLC supported 10,728 plans, 1,099,285 participants, and $66,016,430,000 in FUM Assets. Approximate unaudited figures for John Hancock Retirement Plan Services division, provided on a U.S. statutory basis.

2 Based on analysis by major rating agencies, such as A.M. Best, Fitch Ratings, Standard & Poor’s, DBRS, and Moody’s. Financial strength ratings are not an assessment or recommendation of specific policy provisions, premium rates or practices of the insurance company. Financial strength ratings measure the Company’s ability to honor its financial commitments and are subject to change. To view our most current financial ratings, please go to

+ PLANADVISER Magazine January 15, 2015 Retirement Plan Adviser Survey.

 All figures for Manulife Financial are based on June 30, 2016 consolidated Canadian GAAP results for the Manulife Financial group of companies.

** Combined financial operations of Manulife Financial Corporation and John Hancock Financial Services Inc. as of December 31, 2015. Thompson Reuters.

# Chatham Partners 2017 Client Satisfaction Survey. A commissioned study, Chatham Partners defines best in class attributes as those that have top 2 box scores of 85% or greater, and "very strong as those that have top 2 box scores of 75%. The survey involved 1,457 respondents across different industries and plan sizes. The comparison is based on similar attributes from similar commissioned studies executed by Chatham Partners.

 PlanSponsor Magazine 2015

 As of December 31, 2015 JHRPS Internal data